Return Policy

Order Cancellation
  • 1. Cancelling an order is possible if you contact us within 24 hours from your order date/time.
  • 2. A cancellation penalty charge will be levied which is 15% of your purchase amount if you contact us over 24 hours from your order date/time.
  • 3. Please note that order cancellation is not possible for order that has been dispatched. Should the cancellation is compulsory, the request will be treated as return.
Return/Refund Conditions
    • 1. Items received within 14 days.

    • 2. Items returned must be unopened or in good condition with the original packing.We do not accept a returned item that has been opened, damaged, or altered in any way.

    • 3. We do not accept returned items that are sent back by you directly without checking with us first.

    • 4. You are responsible for return shipping charges.

    • 5. The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).Quality problems(ripped, incomplete, missing, broken etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item.We can replace it after checking.

    • 6. All refunds are issued based on the payment method used at the time of purchase. There will be a 15% cancellation charge and shipping cost is non-refundable for items returned due to:
    • – Returns due to customer’s own reasons
      – Shipment return as a result of wrong shipping information provided by customer
      Refund usually takes 7 working days to show on your account due to varying processing time between payment providers.
      If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your card issuer/bank for more information. All refunds will be made in AUD, we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.

    • 7. Each order has only one after-sale privilege.

Return/Refund Process

    • 1. Please send an email to first and we will write back to you as soon as possible.
      Please tell us the details of your order in the email: your name, order number, and reason.Please don’t return the item(s) according to the return address on the package, because we are unable to receive it at that place.

    • 2. Place the item(s) in the original packing.
      Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.

    • Return
    • 3. Drop off your package at your carrier.
      Please provide tracking number and website for tracking the logistic info after you return the parcel to us.

  • 4. We receive your return package.
    We will check the parcel whether in good condition or not once we receive the returned parcel and then we will handle the refund to your account in accordance with the return conditions.


Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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